134pub FAQ

The minimum age to register and play at 134pub is 21 years old. This is a strict legal requirement under Philippine law and PAGCOR regulations — no exceptions. All new accounts go through an age verification process as part of our KYC (Know Your Customer) procedure. If we find that an underage person has registered, the account will be immediately closed. Please visit our Responsible Gaming page for more information on our age verification policy.

To complete KYC verification at 134pub, you will typically need to submit:

• A valid government-issued photo ID (Philippine passport, SSS ID, UMID, driver's license, or PhilSys national ID)
• A selfie holding your ID for identity confirmation
• Proof of address (utility bill, bank statement, or barangay certificate dated within the last 3 months)

KYC verification is required before your first withdrawal. Submitting accurate documents speeds up the process significantly. Our team typically reviews submissions within 24–48 hours.

No. Each player is permitted to hold only one active 134pub account. Creating duplicate accounts is a violation of our Terms & Conditions and may result in all accounts being permanently suspended and any balances forfeited. If you have forgotten your login credentials, use the password reset function on the login page rather than creating a new account.

Go to the 134pub Login page and click "Forgot Password." Enter the email address linked to your account and we will send you a password reset link. The link is valid for 30 minutes. If you do not receive the email, check your spam or junk folder. Still having trouble? Contact our 24/7 live chat support and we will assist you right away.

134pub supports the most popular payment methods used by Filipino players:

• E-wallets: GCash, PayMaya / Maya
• Bank Transfer: BPI, BDO, Metrobank, UnionBank, Landbank, PNB, Security Bank
• Debit Card

All transactions are processed in Philippine Peso (₱). Please note that credit card deposits and cryptocurrency are not accepted on 134pub in compliance with Philippine regulations.

GCash deposits at 134pub are processed instantly in most cases. Once you complete the transaction on your GCash app, your 134pub balance should update within seconds. If your deposit has not reflected after 10 minutes, please contact our support team with your GCash transaction reference number and we will resolve it promptly.

Yes, 134pub has a minimum deposit requirement to keep transactions manageable and secure. The exact minimum varies by payment method — GCash and PayMaya typically have a lower minimum entry point, while bank transfers may have a slightly higher threshold. Log in to your 134pub account and visit the Cashier section for the current minimum deposit amounts per payment method.

134pub does not charge any fees on deposits from our side. However, your payment provider (e.g., your bank or GCash) may apply their own transaction fees depending on your account type and the amount transferred. We recommend checking with your payment provider for their current fee schedule. The amount credited to your 134pub account will be the net amount received after any provider fees.

To withdraw from 134pub, log in to your account and navigate to the Cashier section, then select Withdraw. Choose your preferred withdrawal method (GCash, PayMaya, or bank transfer), enter the amount, and confirm. Make sure your KYC verification is complete before requesting a withdrawal — unverified accounts cannot process withdrawals. Withdrawal requests are reviewed by our finance team before being processed.

Processing times at 134pub vary by method:

• GCash / PayMaya: Usually within 1–4 hours after approval
• Bank Transfer: 1–3 business days depending on your bank

Withdrawal requests submitted on weekends or Philippine public holidays may take slightly longer. First-time withdrawals may require additional verification and can take up to 48 hours. Our team works hard to process all requests as quickly as possible.

Common reasons a 134pub withdrawal may be declined include:

• KYC verification not yet completed
• Active bonus wagering requirements not yet met
• Withdrawal amount below the minimum threshold
• Account details mismatch (name on account vs. payment method)
• Suspected fraudulent activity triggering a security review

If your withdrawal was declined, our support team will notify you with the specific reason. Contact live chat for immediate assistance.

134pub offers a range of promotions for Filipino players, including welcome bonuses for new registrations, reload bonuses for existing players, free spins on selected slot games, and special event promotions tied to Philippine holidays and major sporting events like PBA, NBA, and boxing. Check the promotions section of your 134pub account for the latest active offers. Bonus terms and wagering requirements apply to all promotions.

Wagering requirements (also called playthrough requirements) specify how many times you need to wager your bonus amount before you can withdraw the winnings derived from it. For example, a ₱500 bonus with a 20x wagering requirement means you need to place a total of ₱10,000 in bets before the bonus funds convert to withdrawable cash. Different games may contribute different percentages toward wagering requirements — slots typically contribute 100%, while table games may contribute less. Always read the specific bonus terms before claiming any offer at 134pub.

No — bonus funds at 134pub cannot be withdrawn directly. They must first be converted to real money by meeting the applicable wagering requirements. Once the wagering requirement is fulfilled, the resulting real-money balance is fully withdrawable. If you prefer not to participate in a bonus, you can opt out before claiming it. Contact support if you need to have a bonus removed from your account before wagering begins.

134pub features a wide variety of games to suit every type of Filipino player:

• Slots: Hundreds of video slots from top providers — visit our Slot page
• Bingo: Classic and modern bingo variants — see our Bingo page
• Crash Games: Fast-paced crash-style games with exciting multipliers — check Crash Bonus
• Live Casino: Real-time live dealer tables including baccarat, roulette, and blackjack
• Table Games: Digital versions of classic casino table games

The full game library is available on the 134pub Casino page.

Yes. All games at 134pub use certified Random Number Generator (RNG) technology to ensure that every outcome is completely random and independent of previous results. Our game providers are audited by independent testing laboratories to verify fairness and compliance. The RTP (Return to Player) percentage for each game is determined by the game provider and is consistent regardless of bet size or player history.

Absolutely. 134pub is fully optimized for mobile play. Whether you are using an Android or iOS device, you can access the full game library directly through your mobile browser — no app download required. The mobile experience is smooth and responsive, so you can enjoy slots, bingo, crash games, and live casino tables from anywhere in the Philippines, whether you are in Manila, Cebu, Davao, or Quezon City.

134pub uses SSL (Secure Socket Layer) encryption to protect all data transmitted between your device and our servers. Your personal information is stored securely and is never sold to third parties. We comply with applicable data protection regulations and our full data handling practices are detailed in our Privacy Policy. We recommend enabling two-factor authentication (2FA) on your account for an additional layer of security.

If you suspect that someone has accessed your 134pub account without your permission, take these steps immediately:

• Change your password right away via the account settings page
• Contact 134pub live chat support to report the incident and request a temporary account lock
• Review your recent transaction history for any unauthorized activity
• Check that your registered email account has not been compromised

Our security team will investigate and take appropriate action to protect your account and funds.

Log in to your 134pub account and go to Account Settings → Responsible Gaming. From there you can set daily, weekly, or monthly deposit limits and loss limits. Limits take effect immediately when you lower them. Increases to existing limits require a 24-hour cooling period to prevent impulsive decisions. These tools are free and available to all players. For more details, visit our Responsible Gaming page.

If you feel that gambling is becoming a problem, you can request a self-exclusion by contacting our 24/7 live chat support team. Self-exclusion locks your account for a period of your choosing — from 6 months up to permanent exclusion. Once activated, self-exclusion cannot be reversed during the chosen period. Gambling is addictive. Know when to stop. We take self-exclusion requests seriously and process them immediately. See our Responsible Gaming page for full details.

If you or someone you know is struggling with problem gambling, help is available. PAGCOR provides responsible gaming resources and referrals to counseling services for Filipino players. You can also speak to a mental health professional or reach out to crisis support services in your area. 134pub's support team can also guide you toward appropriate resources. Remember: Gambling is addictive. Know when to stop. You are not alone, and seeking help is a sign of strength.

If a game is not loading on 134pub, try these steps in order:

• Refresh the page and try again
• Clear your browser cache and cookies, then reload
• Try a different browser (Chrome, Firefox, or Safari are recommended)
• Check your internet connection — a stable connection is required for live games
• Disable any VPN or ad-blocking extensions that may interfere with game loading

If the issue persists, contact our live chat support with the game name and a screenshot of any error message you see.

If your connection drops during a game at 134pub, the game server continues to process the round independently. When you reconnect and reload the game, you will see the outcome of the round that was in progress. For RNG-based games like slots, the spin result is determined the moment you click the button — a disconnection does not affect the outcome. For live dealer games, the round will complete on the server side. If you believe a disconnection caused an error in your balance, contact support with the date, time, and game name.